Maddie & Me | Shipping & Returns
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Shipping & Returns

Customer Service

Your satisfaction is my main priority. I strive to provide exceptional customer service to all my customers. If you have any questions please do not hesitate to contact me either via the Contact Form, or through Instagram/Facebook Direct Message. I am happy to work with you to create unique pieces, or colour combinations you require. Please note that custom orders may attract a higher price if variant from original product.





Postage is a flat rate of $5.00 Storewide. All items are shipped as Tracked Parcel Post. We aim to have most products shipped the next day, but please allow up to 3 business days for items to be shipped as this is a home based businesses and Children must take priority. Please note this does not apply to our wooden accessory racks or play gyms, these can have up to a 2 week production time before posting. Once items have been posted it is then out of our control how long Australia Post will take to deliver your item, in some cases this can take between 2 and 14 days. If you would like your tracking number or Signature on Delivery required, please leave a note at Checkout and I will provide you with those details.



All overseas shipping is a flat rate of $28.00. If you require “Express” or “Registered” postage, please contact us BEFORE purchasing your item and we can give you a quote. This may require an additional cost.

*There is NO free shipping provided to overseas destinations unless specifically stated so.


Australia Post – General Terms & Conditions



Returns & Exchanges

I gladly accept returns on faulty items. However I do not accept returns on Change of Mind for Custom Orders.

For faulty items contact me within 14 days of delivery.

Return product within 30 days of delivery, postage at customers expense depending on fault.

I don’t accept cancellations on Custom Orders, including Wooden Accessory Racks, Play Gyms and Play Gym Toys.

But please contact me if you have any problems with your order.


Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Privacy policy

I will only use your shipping and billing address, and contact information

• To communicate with you about your order

• To fulfill your order

• For legal reasons (like paying taxes)



* – Free Shipping and $8 Flat Rate Shipping does not include our Wooden Play Gyms or Accessory Racks. These are capped at $15 Postage Australia wide.